Apologies for not getting back to you earllier as promised. If you would like to thank us for our efforts to help you,įeel free to give us a virtual high-five by clicking the 'Thumbs Up' icon below,įollowed by clicking on the "Accept as solution" button. (We shall troubleshoot as a team, fight till the end and emerge - "victorious") If the error persists, continue to the next step using the attached link. If your printer name is not in the results, skip to the step to install the HP software for your printer. If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences. If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to Computer, and then make sure the checkbox is selected next to Automatically start Scan to Computer when I log onto Windows. Search Windows for your printer model name, and then click the printer name in the list of results. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.Ĭlose all running programs on your computer, and then shut down the computer. Restarting the computer and printer can restore the lost scan connection. I recommend you check the steps 7 & 8 once you've done the below steps: I will have a colleague follow-up on this to ensure it's taken care off,Īs I need to know if the issue has been resolved, to get proper sleep at night.įeel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,įollowed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day you for responding, (By the end of this article all the issues should be resolved) See the Frequently asked questions in this document for additional information, including how to scan using this driver.įOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE You do not need to download anything from a website in order to print, scan, or fax. Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website. If a full feature driver from HP is not available for your printer, you must install the built-in print driver. If the issue persists, please go ahead and install the Windows built-in drivers: Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE
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